Clik here to view.
Web 2.0 What is it and what does it mean for Retail banks?
slide deck that presents a framework for describing Web 2.0 then using cartoons illustrates a potential customer experience at a Web 2.0 internet bank
View ArticleClik here to view.
Better, faster, cheaper. Lean and agile approaches to IT development
Introduction to the benefits of lean and agile software development.
View ArticleClik here to view.
Airline digital channels: Starting the conversation
What are the customer touchpoints for an airline in the future? How will customers use web 2.0 and different channels to interact with the airline, before, during and after flying? This presentation...
View ArticleClik here to view.
Who are you building for?
Agile practitioners talk about the customer but who do they really mean? This presentation argues that the customer is not the person who is sponsoring the project - the ’product owner’, the customer...
View ArticleClik here to view.
Bank Personas
Personas for retail banking scenarios to help develop better customer-centric products.
View ArticleClik here to view.
Customer driven innovation: Making it happen!
People talk about innovation but how do you make it happen? How do you engage your customers in the process; how do you rapidly move beyond ideas on the whiteboard to actually implementing them; how...
View ArticleClik here to view.
Bringing a digital strategy vision / web 2.0 to life
A fictitious jewelry company want to know what web 2.0 is. What could their digital future be? This presentation tells a story to bring this to life
View ArticleClik here to view.
How to monetise in the world of free
Paying for media content through a pay wall seems to be a daft idea. Why pay for stuff that is free elsewhere? That’s not to say people won’t pay for content, look at the success of iTunes and app...
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Thinking outcomes over features
Imagine it is 2007, there is no Apple, you are a new entrant developing a product that will go head to head with Nokia’s flagship phone the N95. You are the product manager who is responsible for the...
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Driving agility into your customer experience
Presentation given at the Customer Experience Management for Banking and Financial Services conference in London. * Discover how lean and agile thinking delivers customer driven innovation at speed *...
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Agile experience design
Slides from the presentation I gave on Agile Experience Design. Look at the first slide. Someone delivered that. Someone signed it off. Someone had to use it. And they cried. It needn’t be like that....
View ArticleClik here to view.
Web 2.0 What is it and what does it mean for Retail banks?
slide deck that presents a framework for describing Web 2.0 then using cartoons illustrates a potential customer experience at a Web 2.0 internet bank
View ArticleClik here to view.
Better, faster, cheaper. Lean and agile approaches to IT development
Introduction to the benefits of lean and agile software development.
View ArticleClik here to view.
Airline digital channels: Starting the conversation
What are the customer touchpoints for an airline in the future? How will customers use web 2.0 and different channels to interact with the airline, before, during and after flying? This presentation...
View ArticleClik here to view.
Who are you building for?
Agile practitioners talk about the customer but who do they really mean? This presentation argues that the customer is not the person who is sponsoring the project - the ’product owner’, the customer...
View ArticleClik here to view.
Bank Personas
Personas for retail banking scenarios to help develop better customer-centric products.
View ArticleClik here to view.
Customer driven innovation: Making it happen!
People talk about innovation but how do you make it happen? How do you engage your customers in the process; how do you rapidly move beyond ideas on the whiteboard to actually implementing them; how...
View ArticleClik here to view.
Bringing a digital strategy vision / web 2.0 to life
A fictitious jewelry company want to know what web 2.0 is. What could their digital future be? This presentation tells a story to bring this to life
View ArticleClik here to view.
How to monetise in the world of free
Paying for media content through a pay wall seems to be a daft idea. Why pay for stuff that is free elsewhere? That’s not to say people won’t pay for content, look at the success of iTunes and app...
View Article
